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Payments are due on the 1st of each month and process automatically to your payment card on file. TRUE Space accepts payment by MASTERCARD, VISA, AMEX, DISCOVER. DEBIT cards must have a VISA or MasterCard logo. NO PREPAID CARDS. If you start mid month, you pay a deposit, plus a prorated amount for the remainder of the current month, plus your last full month when signing up.
Simply notify TRUE Space in writing (email is preferred) that you wish to give 30 day notice of cancellation for your virtual service. Cancellation can be submitted at any time and is always handled as an "end of calendar month" cancellation (last day of the month in which the 30th day of your notice falls). Use of our address is the principal service we provide so it is important to update your address promptly.
The steps to ensure your virtual office closes and monthly service fees end are as follows: 1) Send written notice to TRUE Space at firstname.lastname@example.org stating that you are giving 30 Day Notice of Cancellation (include your business name), 2) Remove the TRUE Space address from all: websites; online directories; Google and Bing listings; bank accounts; business license filings, state and federal agencies, etc. Most importantly, remove the TRUE Space address from formal corporate legal filings with the Georgia Secretary of State (dissolving a corporation takes more than 30 days, but terminating an LLC or amending your filing to update address information only takes minutes to accomplish online), 3) Ensure your account balance is paid in full.
If the TRUE Space address is still in use with the Georgia Secretary of State, as your legal address on your cancellation date, or if TRUE Space is still legally your Registered Agent/Address on record, your account can not close until updated. If the TRUE Space address is still in use on other controllable media (websites, online directories, bank accounts, business license,etc.) 30 days after your formal Cancellation Date, your account will reactivate due to continued use of our principal service. The extra 30 days provides a grace period to remove/update these listings.
Virtual Office ................................................................. $44.99 per month (No set up cost) VO accounts in excess of one get 20% OFF
Virtual Office with Registered Agent Service ............ $49.99 per month (No set up cost)
Virtual Office Security Deposit .................................... $50.00 (or $60.00 if also selecting Registered Agent Services)
Deposit balance is refunded by check 30 days after your virtual office service ends in accordance with our cancellation policy.
ADDITIONAL SERVICES (Optional or As Needed)
Mail Forwarding (weekly, or upon request) .......................................... Actual postage cost + $2.00 ($2.00 service fee per batch of mail)
Mail forwarding services requires a $25.00 Mail Forwarding Deposit. When the deposit balance falls below $7.00 an additional $25.00 is charged to the card
on file. Multiple pieces of mail will be combined into a single envelope (one $2.00 fee for all mail) and mailed to your forwarding address. Mail scanning
and emailing is also an option at $5.00 per piece of mail (up to 10 pages per envelope, additional pages are an additional $1.00 per page). For international
mail forwarding situations requiring a trip to the U.S. Post Office (typically not required), the Box/Package Forwarding rate applies.
Box / Package Forwarding ........................................UPS/FedEx Shipping Fee + $12.50
TRUE Space offices are not equipped to handle large packages (greater than 24" x 18" x 18"), weights in excess of 50 lbs, or high volumes of packages.
Please do not send packages requiring a signature by recipient. Packages sent with signature required can not be received by TRUE Space.
Conference / Training Room...................................... $30.00/hr or $7.50/15 minutes (When reserved, a one (1) hour minimum charge
applies, then billed in 15 minute increments. Billed based on amount of time Conference Room is reserved or actual usage, whichever is greater).
Reservations must be made online at least three days in advance. This provides time to generate door access codes and coordinate with you for access
to the secure office space area.
Google or Bing Address Listings: Requires non-refundable payment of 6 months virtual office service before verification pin number(s) are released
to you. This does not impact initial sign up costs. Complete normal sign up process. You will receive notification once a verification pin is received in the
mail. At that time, you prepay for the next 6 months. Your account transitions back to standard month-to-month billing after the 6 month prepaid period. This
program ensures optimal "search" value for the TRUE Space addresses.
A virtual office is an extension of your business. It provides a professional business mailing address that boosts your businesses image. When clients search for your business online they see a professional commercial business office building instead of a house, post office, or shopping center. TRUE Space's Atlanta virtual offices enable you to put your business on the map for potential clients to see!
TRUE Space virtual office services provide month-to-month flexibility.
MAIL & PACKAGE HANDLING
Your TRUE Space virtual office business center accepts delivery of your business mail and small packages. We are your business mailbox. There are options for Mail Pickup and Mail Forwarding. There is no monthly cost for mail forwarding; you only pay when mail is forwarded.
Mail Service Options:
Mail Pickup(You must be local in the Atlanta Area to select this option)
We email you a "TRUE Space Mail Alert" that lets you know you have received mail and who the sender is. You come in to pick up your
mail at least once every 30 days.
Mail Forwarding Upon Request
We email you letting you know when mail has arrived and who it is from. If you reply "Please Forward" we forward that mail along with
any other accumulated mail. If you don't respond, we simply hold your mail until you later ask for mail to be forwarded.
Weekly Mail Forwarding
No email notifications, mail is just automatically forwarded to you at the end of each week. If you only have obvious junk mail in your
mailbox, we won't forward that mail.
TRUE Space virtual office clients requesting mail or package forwarding provide a Mail Forwarding Deposit ($25 or $50) from which any postage/shipping costs plus a small forwarding service fee (see below) are deducted. $25 or $50 mail forwarding deposit for U.S. based clients, and $50 for international clients. The Mail Forwarding Deposit is automatically replenished with another $25 or $50 charge to your payment if the balance falls below $7.00. The mail forwarding service charge is per batch of mail forwarded, not per piece. Mail forwarding clients have the option to choose package pickup or automatic forwarding.
Boxes / Packages: TRUE Space can receive packages up to 50lbs and dimensions 24" x 18" x 18" (or approximately similar dimensions). TRUE Space is not equipped to handle large volumes, or large/heavy boxes/packages. We can not accept deliveries requiring a signature and no LTL freight deliveries. UPS, FedEx, Amazon and many others make regular deliveries to our office and don't require a signature unless specifically requested by the shipper (typically only required for high value items like computers, electronics, etc). Please note that the U.S. Post Office typically requires a signature; and otherwise will place a "Pick up at Post Office" card in our mailbox which we pass on to you. We recommend using UPS or FedEx for inbound shipments. The TRUE Space address is for business purposes only (no personal item shipments). We can not accept deliveries of heavy boxes containing multiple reams of paper. The TRUE Space address can not be used as the return address on retail product shipments or as the address for merchandise "Returns". Boxes / packages must be picked up within 3 business days of notification.
CONFERENCE / TRAINING ROOMS
The TRUE Space business centers each have a Conference/Training Room. You have access to
Conference Rooms at all locations. A marker board and flat panel TV Monitor (HDMI) are standard.
All virtual clients have access to reserve Conference Rooms. Conference Room time is billed in 15
minute increments (1 hour minimum). Check availability and make reservations online at any time
using our online scheduling tool. Reservations must be made 72 hrs in advance of requested time.
See the About Us page for Conference Room hours for each location.
How do I set up my virtual office and how fast will it be live?
Use this Sign Up Link for online sign up. Your virtual office will be live within 24 hours (usually much faster).
Do I get my virtual office first or set up my LLC or corporation first?
You will need to set up your virtual office first to be eligible to use the address. If you need to modify the business name later after you register with the Georgia Secretary of State's Office, that is no problem.
Can I use my virtual office address when forming a Corporation or LLC?
Yes. As an enhanced option, if you select the added Registered Agent Service ($5 extra monthly) TRUE Space can be your registered agent for incorporation or LLC filings with the GA Secretary of State. A registered agent is your designated person within the state who is responsible to receive "service of process" and formal notifications from government, legal, or law enforcement agencies. It's a great way to keep your home address from being listed on your state filings.
Can I use one virtual office account to receive mail for multiple businesses or for DBA's?
No. we only allow one business name to be registered to each virtual office account. DBA's require their own virtual office account. If you need additional virtual offices for more businesses or for DBA's, we offer a 20% discount on virtual offices in excess of your Primary account. The additional virtual offices must have the same Account Manager to receive the discount. If the primary virtual office account is closed, then the next created virtual office account becomes the primary and reverts to normal pricing.
Can I list my own name at the virtual office as the legal Registered Agent for my corporate filing with the Georgia Secretary of State?
No. Georgia code requires that you are physically at the address full time. Since you are not physically at the virtual office location you can not list your name as the registered agent at your virtual office address. TRUE Space offers Registered Agent Service for only $5.00 per month. This service can be selected when signing up or anytime after signing up.
Can I easily upgrade to a cubicle or office within TRUE Space as needed?
Yes. TRUE Space offers cubicle and office rentals at some of our locations on a very affordable month-to-month basis. To learn more about office and cubicle rentals please visit www.office-space-atlanta.com.
Can I use the virtual office for personal mail or as my personal residence?
No. TRUE Space only provides mail service for businesses
Can I use the virtual office address as the return address on mass mailings based on databases I purchase?
You are certainly welcome to send mass mail your known clients using the TRUE Space address as the return address. But, due to the extreme volume of return mail associated with purchased database mass mailings, the TRUE Space address can not be used as the return address on purchased database mass mailings.
Do you offer phone numbers or live phone receptionist services (call answering)?
We don't offer phone numbers of receptionist services in house since it is always cheaper and better for you to obtain these directly. For a phone number with a voice menu and forwarding to your phone we strongly recommend Grasshopper.com.
Set up your Virtual Office Today!
Call (404) 965-4141